Frequently Asked Questions
Bei za maji hutofautiana kati ya Mamlaka moja na nyingine. Hii hutokana na tofauti ilipo kwenye gharama za uzalisha maji, usafirishaji na usambazaji kati ya Mamlaka moja na nyingine. Mamlala za majisafi na Usafi wa Mazingira huwasiliaha mapendekezo ya bei mpya za maji kwa Mdhibiti kwa kufuata utaratibu uliopo, baadae Mdhibiti baada ya kupitia mchakato wote huidhinisha bei mpya kwa kuanagalia gharama za madawa ya kutibu maji, umeme, umeme na utawala. Muundo wa bei za maji huwa inakuwa kwenye makundi tofauti kama vile wateja wa majumbani, biashara, viwanda na taasisi. Mabadiliko ya bei huchapishwa kwenye Gazeti la Serikali.
All complaints are to be lodged to EWURA in writing. The complaints can be submitted in person, via email or post. Complaints shall be lodged to EWURA only when a service provider has failed to resolve the same.
EWURA CCC members are appointed by the Minister for Water,from amongst a list of business community and organizations legaly recognized as being representative of private sector interests.
EWURA CCC will work with the consumer through constant consultation and information dissemination of necessary information to the consumers and also ensuring that consumer complaints receive the required attention by both service providers and the regulatory authority.
Having observed all complaints lodging procedure, consumers will be required to file their complaints direct to customer service departments of their service suppliers. If the complaint is not acted upon, the consumer should submit the complaint to EWURA with a copy to the EWURA CCC Secretary.
The EWURA CCC carries out its functions conferred under the
- Representing the interests of consumers by making submission to, providing views and information to and consulting with the EWURA, Ministries and sector Ministers;
- Receiving and disseminating information and views on matters of interest to consumers of regulated goods and services;
- Establishing regional and sector consumer committees andconsult with them;
- Consulting with industry, the Government and other consumer groups on matters of interest to consumers of regulated goods and services; and
- Establishing local and sector consumer committees and consult with them.
A consumer is a person who is in need of, is frequently using, or previously has used one or more of the EWURA regulated goods and services, especially one that acquires goods or services for direct use or ownership rather than for resale.
EWURA CCC is a body, independent of EWURA, representing the interest of consumers, providing views and information to and consulting with the Authority, Ministries and sector Ministers.